We are a customer oriented company and currently thinking of
the need to have a Customer Service Desk in order to fully address the necessitates
of the clients including the seems to be hard to resolve critical protest or
complain. What is the best thing to do – to recruit or to outsource?
In deciding on whether to recruit or outsource personnel,
following are essential to be considered:
Scope of Work and Volume of Work – Is it a very complicated
task or merely just answering phone calls and queries? If it is just a small
task with less danger if someone commits a mistake, then outsourcing is an
option. But if entails full responsibility of the taking care of the general requirements
of the clients, then recruiting a personnel would be better.
In other words, it depends on your objective and the set budget
in deciding so.
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