AWOL - HOW TO DEAL WITH IT?

Two cents for this reality: Every HR practitioner has faced this same problem with employees having the series of absences for long period without any notification given to the HR Department and to the department where he belongs.

The emerging question here is : Can we just delete him from the roster? Or can we just stop his services? Or worst, Can we just terminate him?

The answer is “Yes”, but after doing all the required legal steps. There might be a good reason why they’re gone without asking the necessary permission.

Dismissing an employee because of AWOL  is not just a simple process.

Steps to follow:

1.       Always give the benefit of the doubt. If they didn’t arrive within an hour try to ask their close friend/colleagues. If they can’t you any information, make a move to call the staff’s relatives/family. In cases like , the employee is living independently and just boarding , try to call the landlady or landlord which may be seen from his personnel data information sheet. Give a deadline for a response when you leave a message for the concerned employee. Do not forget to get the name of the person you have talked with. Take note of the moves you have taken and file in the Personnel 201 for the record and documentation purposes.

2.       After trying hard to contact the AWOL employees, you still haven’t got any idea on his whereabouts, it’s about time to send him an AWOL letter. It should show some concern and benefit of the doubt plus the explanation that if you haven’t received any response within 3 days upon receipt of the letter, then the corresponding disciplinary procedure which may lead to termination might be imposed. The letter should advise him to report within 3 days upon receipt of the letter or contact the HR Department for any information.

3.       Again, if you don not get a response, send him the second AWOL letter or a follow-up letter. This time, the content of the letter must be firmer, reiterating that they must contact the HR Department for whatever reason they may have otherwise the matter will be of more grievous offense and will be forwarded to further disciplinary action including dismissal.

4.       If no response again, a third letter for disciplinary proceedings may be sent through. Remind them of their rights and attach a copy of the related disciplinary policy. Be clear and explain that if they won’t contact the HR Department, the hearing will go on as scheduled and a decision will be made therein based on gathered facts. Disciplinary action may lead to Termination.

5.       In case of failure of the employee  to attend the hearing, the decision may be made. Send him a letter confirming the result of the hearing and do not forget to give him the right to appeal.

IF THE AWOL EMPLOYEE MADE CONTACT

In case that at at any stage in the above process, the concerned employee does respond and make contact,  the unauthorized absence may be converted to misconduct. Go through the applicable disciplinary procedure unless there is a good reason not to and that an appropriate evidence has been presented to support their reason. Example is a serious illness with a doctor’s advice.

DELIVERY METHODS OF THE LETTERS OF AWOL

To make sure that the letters you are sending are trackable which is very important for an evidence, send it via walk-in delivery, postage with stamp (registered mail), special delivery and first class mail.

EMPLOYEE ENGAGEMENT

Achieving employee engagement and loyalty to the company is not just a one time event. It requires an effort and consistent attempt to make the employees feel that they are connected to the organization.

Fostering a positive environment is  a good way to start. A good trend today is to view the employees as the biggest investment and therefore, should be given an applicable reward. This is very true especially for those who are talented and has good performance. The company as much as possible wants to get hold of them. They are their precious assets. In this case, comes the issue of how can we keep this kind of employees? How can we promote Employee Engagement?

1.      Involved them. (The employees) – Create a positive self-esteem among employees by setting up a goal with them. Let them know that they have the responsibility and let them feel that they are valued. Then, it would be easier to turn that involvement into excitement and a sense of pride in ownership. That will surely contribute to earning the employee engagement.

2.      Organizations must do their best to engage their employees and in return the employees have the choice as to how much level of engagement they will give to the company. Each reinforces the other. It gives the employee the feeling that the company needs him , the same way that the company feels that the employee needs to have a job with them.

3.      Satisfy the employees – Although they said that a satisfied employee doesn’t guarantee an engagement to the company, at least it can contribute to the concept.

Generally, an engaged employee works beyond office hours without being told so and doing the job seriously and correctly even though the immediate boss is not watching.

An engaged employee feels a balanced status – satisfied, committed, empowered and involved.

So therefore, engagement with the employees is good. So why not use it as a tool for business success.