ISO IN HUMAN RESOURCE

Human Resource Department, ISO 9000-1200 certification process is the process which highly focused on the documentation than the actual application of the process. Simple tip for achieving the ISO certification for HR department is to prepare the documents before hand in order to get the required result. 

    

1. List of Employees
2. Annual Training Plan
3. Training Record
4. Training Effectiveness Report
5. Employee Requisition Form
6. Interview Evaluation
7. Job Offers/ Employment Contract
8. Probationary Report
9. Job Description
10. Performance Appraisal
11. Accident Records
12. Leave Records(Absenteeism)

Beside this, there are certain areas which the ISO specifically focusses on. You'll have to check with the Quality Assurance/Trainer who's helping you attain this certification for those areas.

First you'll have to decide how you'd like to go about doing a particular activity then the formats which you'd incorporated for those.

1)  Need identification is to be done from quarterly KRAs(may be you want to identify the training needs as a yearly activity)

2) Quarterly calender has to be made (in case its an yearly training yearly calendar with trainings identified monthwise has to be made) - The format could contain columns like Training id, Training name, Planned days, No of persons to attend, actual days the training was conducted,Vendor's name ,Date /Month of Conducting/Conducted).

3) Negotiation with training vendors

4) Deciding a date and mailing to HODs and Participants

5) Filling up of training attendance sheet (Columns – Date, NO,Name of the participant,Department,Signature) and it has to contain information like Name of the training, Training ID,Person/Department who conducted and date.

6) Training feedback form (which could be designed as per the need and focusing on feedbacks, training material,relevance of the training on the job etc)

7) Training effectiveness Evaluation Sheet which should contain the aggregate of all the individual feedback.

8)  Another mandatory training record would be the name of employees,departments,trainings which they have identified against conducted trainings for them.

9) Feedback on each training from HODs to see whether it has been of any use to them or not/how it has effected their work. Create these documents and create a FLOWCHART documenting the processes you follow for each activity.Now whatever document you generate , put it in the PROCESS & HR PROCESS TABLE because these documents are auditable.. Similarly , jot down the activities in recruitment,create a process through a flowchart and then create formats. Auditable formats in recruitment are Personal data form, Manpower request Form & Interview assessment sheet .

10. ) Skill Inventory again is a mandatory requirement of ISO . Design an individual skill inventory forms and department skill inventory forms , the skills mentioned in these forms has to be rated by self as well as superior and this activity . This shoud be a yearly activity. Make this process online where computer could automatically generate an equivalent rating or adjectival equivalent of the rating input.

Similarly you've to summarize all the departmental activities in the process table, define dates for doing that and the entire activities,formats and the process table .